FAQ

Default solution folder, feel free to edit or delete it.

Can I request specific weights for my kendama?
Because we ship so many kendamas every day, and the differences in weights and wood types, we can not guarantee weight matching requests. Please leave a n...
Mon, 22 May, 2017 at 11:09 AM
How do I leave a note on my order?
You must add a note before checking out. The Note Tab is available in your Cart, under the estimated shipping cost. You will not be able to go back and add ...
Mon, 22 May, 2017 at 11:10 AM
Why isn't my tracking number working?
USPS can take up to 48 hours to update your tracking number after a package leaves our warehouse. 
Mon, 22 May, 2017 at 11:12 AM
My package says it was delivered, but it isn’t in my mailbox?
Please contact your local Post Office to make sure it wasn’t marked as delivered by mistake.  It is possible that it was mistakenly delivered to a neighbor o...
Mon, 22 May, 2017 at 11:14 AM
When will the product I'm shopping for be back in stock?
Most items on our site will be restocked from time to time, unless they are described as a “limited release”.   We also try to make a good habit of posting...
Mon, 22 May, 2017 at 3:30 PM
When will the Jammer be back in stock?
The huge demand for The Jammer doesn't let them stay on our site long. Please sign up for our Newsletter, or follow us on Instagram to get info on the...
Mon, 22 May, 2017 at 3:33 PM
My paint is chipping, what do I do?
While we are happy to replace any products that arrive damaged or defective, we cannot replace products that have been damaged due to play.  Inspect your K...
Mon, 22 May, 2017 at 3:34 PM
My string broke, what do I do?
The string is the most likely part of the Kendama to wear out. Luckily, they are cheap and easy to replace. Every complete Kendama we sell comes with 1 extr...
Mon, 22 May, 2017 at 3:36 PM
My cups are coming loose, what do I do?
Traditional Kendama designs (like ours) allow for the Sarado (cups) to separate from the spike so that it can be re-strung. Over time, wood can expand and/o...
Mon, 22 May, 2017 at 3:37 PM
My cups chipped, what do I do?
Because kendamas are made from wood, a natural material, it is normal that over time chips or splinters may occur.  Certain tricks like Insta Flips and Taps...
Mon, 22 May, 2017 at 3:49 PM