While we are happy to replace any products that arrive damaged or defective, we cannot replace products that have been damaged due to play. 

Inspect your Kendama closely before you start to play it. If you think you received a defective product, please contact us right away so we can get the problem sorted out. 

Even though we design our Kendamas to be as durable as possible, damage is somewhat inevitable. Players can keep their damas looking fresh longer by playing more carefully and using softer hands. Certain tricks can also speed up the wear-process. Most seasoned players will agree that a broken-in/beat-up Kendama is their favorite Kendama. They aren’t meant to look pretty forever, so use them and love them!