FAQ

Default solution folder, feel free to edit or delete it.

I just placed an order, what's next?
Once an online order is completed, you will receive an automated email confirming the purchase with an Order Number. This email is your receipt – proof that...
Mon, 22 May, 2017 at 3:50 PM
How do I track my order?
We do our best to process all orders within 1 business day. Once we process and pack your order, you’ll receive another email confirming the shipment. This ...
Mon, 22 May, 2017 at 3:51 PM
Why hasn't my order shipped?
While we do our best to ship orders within 1 business day, processing times can vary. Please keep holidays, weekends and the busy Christmas Season in mind w...
Mon, 22 May, 2017 at 3:56 PM
How do I update my shipping address?
If you need to make changes to your address, please send us an email with the correct address as soon as possible to ensure that we see it before shipping. ...
Mon, 22 May, 2017 at 3:58 PM
My order did not go through but my card was charged, what's going on?
Every time a credit card transaction is attempted, the funds are pre-authorized to make sure they are available. If the transaction is declined for any reas...
Mon, 22 May, 2017 at 4:32 PM